Customer support

Contact & order tracking

Email support@metalabsresearch.com for order or documentation help.

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Sign in to review orders associated with your account. Use the password-reset option on the account page if you cannot sign in.

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Secure guest access

Find an order and resend its emails

Enter the exact MLR reference and email used at checkout. We send a one-time code before displaying any order information.

Order referenceCheckout email

Check spam and promotions folders as well. If secure lookup cannot match the order, send support the MLR reference and checkout email. Do not send a password or full payment-card details.

Direct order help

Ask support about an order

Submit the form here. You do not need an email app installed, and we will reply to the checkout email below.

Shipping timelines

Please allow 7-10 business days from the order date for standard in-stock orders to arrive. Orders may arrive sooner when fulfillment volume and carrier conditions permit. Kit orders: after payment is received and order processing is complete, allow approximately 10-14 days for delivery. Shipping is limited to U.S. addresses.

Full shipping and returns policy