Support
Frequently Asked Questions
Quick answers for ordering, policies, compliance, and operations.
Support Email: support@metalabsresearch.com
Are your products for human consumption?
No. All products are sold strictly for laboratory and analytical research use only. They are not intended for human or veterinary use.
Are these FDA-approved drug products?
No Meta Labs Research catalog listing is represented as an FDA-approved drug product or as equivalent to an approved commercial formulation. Product names, strengths, prices, and COA references do not create approval, clinical-use, or suitability claims.
Do I need to accept legal terms before checkout?
Yes. Checkout requires research-use, non-pharmacy/non-compounding, product-use, and final-sale acknowledgments before a payment link is created.
Do you reconstitute, mix, or prepare products?
Products are listed in their original research form. Meta Labs Research does not mix, dilute, compound, reconstitute, aliquot, prepare, or provide instructions for use.
Are you a compounding pharmacy or compounding facility?
No. We are not a pharmacy, compounding pharmacy, 503A pharmacy, 503B outsourcing facility, medical provider, or prescribing entity. We do not compound, mix, reconstitute, prepare, prescribe, or dispense products for patient use. All products are sold strictly for lawful laboratory research use only.
Will I need BAC water?
BAC is listed only as a separate research supply. Do not infer suitability for any use from its placement near other catalog items. Meta Labs Research does not provide reconstitution, dilution, injection, administration, sterility, or clinical-use guidance.
What payment processor do you use?
Checkout is processed by Square. Payment card details are handled by Square, not stored directly by this site.
What is your return policy?
All sales are final to the fullest extent permitted by law, with only narrow exceptions for verified shipment error or documented carrier damage under the policy claim window. Customer is responsible for return shipping costs on approved returns unless required by law.
How much is shipping?
Orders under $300 merchandise subtotal are charged a flat $15 shipping fee. Orders at or above $300 subtotal ship free unless special handling applies.
Do you ship internationally?
Shipping is limited to addresses in the United States. International orders are not accepted.
When do weekend orders ship?
Orders placed on Saturday or Sunday are processed and shipped the following business week.
Where can I view shipping disruption notices?
The Shipping & Returns page links directly to the official USPS service-alert page for current notices.
How do I view COAs?
Use the COA Library page to browse available reports. Where available, source-site COA images are shown; additional compounds use Janoshik public report links. COA references are documentation aids and do not by themselves establish sterility, endotoxin status, validated stability, clinical safety, lawful use, or current-unit equivalence.
What rules apply to affiliates?
Affiliates must avoid medical, human-use, animal-use, dosage, and outcome claims. Any material connection, including a referral code, commission, discount, free product, or other benefit, must be clearly disclosed in the same post, video, email, or placement where the promotion appears.
Can I request coming-soon notifications?
Yes. On a coming-soon product page, use the Notify form to submit your email and preferred variant.
Do you have an admin order dashboard?
Yes. Order Hub and Admin Orders Management are available for authorized admin sessions, including COGS entries and CSV export for tax prep.
Need policy specifics? Review Terms, Privacy, and Shipping & Returns.
